Building an HVAC/Plumbing Business Through Relationships and Service with Axel Mechanical

A well rounded discussion on the HVAC industry in the dumpster with Laurie and Mike Burke and Nate Williams. This conversation had everything from details on the industry and best practices for homeowners to the dynamics of a family business. Axel Mechanical Services (https://www.axelmechanicalservices.com/) serves customers in York and Lancaster County in HVAC, Plumbing and Remodeling. The company is woman led and Nate offers very personal and committed customer service to those in need. Axel Mechanical works primarily on heating and air conditioning and this conversation covered a great deal of ground. From practical tips and best practices on varying processes of home heating and air conditioning to some horror stories of problems customers have solved by Axel there were plenty of details on how to have a better working HVAC system. The discussion also included many details on the coming changes in refrigerant regulations to meet sustainability goals. All of these changes will cost money and hopefully increase efficiency in our systems, but with all of the green goals, though they are well intended it’s not certain that we have the capacity on the grid and the raw materials, primarily copper, aluminum and nickel to create the infastructure needed. Mike, Laurie and Nate also discussed the various elements of running a business, from billing, to scheduling and relationship building. In a people business it’s all about connection, something Axel Mechanical understands well. They commit to providing excellent service because they know that reputation is everything and giving quality service is the only way to survive. We hope you enjoy this inside look on an industry that will shape our future, from the perspective of the people on the ground making it happen! #hvac #plumbing #trades #manufacturing #sustainability #electrification