How many times in life has a first impression recorded the reality of the situation? In our world of recycling scrap metal, our first impression is the call, email or text that comes in requesting pricing. We have a goal of answering that inquiry within minutes because we know that we never want the customer waiting throughout any part of the scrap metal recycling process.
Whether it’s a demolition project, a plant shutdown, a project cleanup, equipment or machinery replacement or just normal production scrap the last thing you need is an unresponsive scrap metal dealer holding up your work flow and process.
This is why the entire pricing, dispatching and trucking process at Sahd Metal Recycling is built on a commitment to responsiveness and quick turnaround. The reason we are able to succeed in this way is that we measure this every day!
Currently, we average 3.6 hours from notification (call/text/email) to service with our truck on site for calls that come in during the business day! This is a metric that is tracked and reported to the entire company, so each employee knows that they perform a function that has the goal of lowering this number every day. This starts with Dan, Aileen or Mike responding to a customer call, text or email. No faceless portals here. We provide personal service so you can be confident that your needs are being met quickly. Then it gets dispatched to our trucking team. Mike leads the trucking team and assigns a dynamic schedule so we can prioritize the customer’s need, not Sahd Metal Recycling’s needs.
This responsiveness and customer centered focus goes the entire way through the process to ticketing, payment and relationship building. We want to do all we can to be closer to our customers and anticipate their needs.
So in this season of plant cleanups, project replacements and really for your everyday production needs make sure you gauge the responsiveness of your metal recycling partner right at the beginning of the process. If there is a slow response don’t be surprised if you are waiting a few days or longer for dumpster service!
