Dan: Today, we are talking about making a scheduled pickup as easy as possible.
So we want to make sure it’s not just about metal recycling. We’re all about you. We don’t have a portal that you have to log into, we don’t make you do our system. We want to communicate with you and make the dumpster pickup process easy.
First, we should talk about our 24-hour commitment. That’s our most significant selling point, correct?
Aileen: Absolutely. Our promise to you is that we will always pick up your dumpster within 24 hours of your request.
We’re happy to be there, take it, swap it, and have an empty dumpster, so you don’t have to stop production?
Dan: And to a lot of people, whether you’re on a shop floor, whether you’re a demo account looking for quick turnaround, that’s a huge point.
We are here to assist you, not to make your job harder. We don’t want to cause any problems in your ability to keep things rolling. We’ve heard that from customers time and time again. So the key for us to execute that 24-hour promise is the fact that you’re communicating directly with the people who can make decisions.
Whether you send something to Aileen, my business partner Mike, Shelbie, or me, you’re communicating directly with the people who can make the decisions to get you on the schedule and get things happening. In a lot of companies, you have to go through gatekeepers.
I could pull up my phone and see all the customers who just texted, “This is ready. I need a pickup.” Whether you want to text, email, snapgram, or whatever you can do, whatever works for you or call the old-fashioned way, right?
Aileen: Right. We can do whatever works for you, whatever is most convenient for you. We will communicate what works for you. So that’s our biggest commitment. one of the other things that many customers appreciate with how we do things is our upfront, formula pricing.
We do offer upfront formula pricing. What it does is it pretty much tracks the market when the metal prices are up, you know, your prices are up.
When the metal market’s down, you know, your metals might dip a little bit, but we try to keep it in that range where we could get the best price for what your scrap metal is worth.
Dan: And the key to this is a lot of our customers before they call us, they know the value because a lot of people Kitco metals, especially from the non-ferrous, very accessible copper, aluminum and nickel that materials up online at any time. It’s on CNBC, on the ticker. I mean, everyone can see this information. So if you know you get X percent for your brass, if you’re getting 40% for brass 40% of copper, you always see the value of the metal you have. So you can decide based on the pickup, so that’s one of the things we offer is that upfront pricing.
Another thing customers love is the fact that we sort the metal when it comes, weigh it, sort it, and upgrade you wherever we can. So the different grades of metal, you just did a bunch of formulas you send out every month. And customers have, like some customers, have a ton of grades, correct.
Aileen: Yep, depending upon what product or what you’re fabricating, what you’re making in your shops, we have pretty much a breakdown for each category to maximize the value of your metals.
Dan: And a lot of it is based on the chemistry in the metal. So like a 36 steel versus other alloys and the same with aluminum, copper, nickel, everything is an alloy base, and we will go to the level of giving you as many categories as we can to maximize the value of your metal. So really, when you really boil it down, we want to make sure we are here to serve our customers. We are about you, not us. It’s not our system. It’s about how you want to interact with us and how you want to communicate with us.
We also offer quick prompt service, quick ticketing, and quick payment, which is probably the most important. I mean, I think it’s really about the money at the end, right? That and its scrap, and we understand that you want it gone so you can keep things going.
So we like to make sure that’s an efficient process for you. Absolutely. So sorry, you had to sit through all of that to get to the guts, which Aileen always offers, but that is what it is. We’re here for you.
We want to communicate with you and make it as easy as possible to schedule a scrap pickup, and hit that guaranteed 24-hour window. So thank you very much for being a customer. We appreciate it and look forward to anyone who wants to take a look at our services.