Dan: Hey guys, I’m Dan. I am here with a great crew. Our crew, the Sahd metal crew. We want to talk to you about how we handle communication with our customers and how we handle service. And this is the team that’s behind it. So obviously everyone knows Shelbie. You’re going to call, text, email us, usually Shelbie, sometimes Mike and Aileen. We get the communication from you guys, and one of the most important things to us is getting the word out to our driving crew because they can’t do their work if we don’t do our job. So our communication with our customers is the most important. And one of the biggest parts of that is you’re dealing with the individuals who can make a difference. Shelbie, why don’t you talk about the dispatch sheet, you’re the queen of it.
Shelbie: So when I get a phone call or a text or message, an email, however that comes in, I’ll put that right in the dispatch. Sometimes I even text them right away to know if they’re free to do that same day, maybe the same hour, and it gets done right away. If not that day, the next day, for sure.
Dan: Right? So Shelbie knows different scenarios that are sometimes more of an urgent need than another snowstorm. Gosh, there are so many reasons why that’s important, and she can help us juggle and put the whole pieces together. Also, knowing where these guys are. So, that’s how we’re able to do that. So that’s our advantage, being a small family business is we’re the ones you’re communicating with, so we can kind of make those decisions to make it right for the customer. So once it’s out of our hands, it goes to the qualified hands. The people are actually doing the work, this great crew. So guys, why don’t you talk about some things? I mean, some of your turnaround time is down to an hour. We did one with Juan. I remember you did a customer pick up, I believe it was an hour and a half from communication until it was actually picked up. Right?
Juan: Yes. And I believe that was GSM, correct?
Dan: Absolutely. Absolutely. We got that communication and you got down there and did it right away.
Dan: It’s amazing. These three are the CDL drivers. So we got Tony, Mike and Juan, and why don’t we… We’ll talk about that. And then we have Sam and Gil who run our stake body. So we offer all different kinds of service. Let’s focus, Mike, on the roll-off service and some different things we do to help our customers.
Mike: Yeah. So guys, one of our big advantages here is our roll-off service. You have a company that you have material, you don’t know how to handle it, you don’t know what to do you can always call us and we could drop a container to your location. You call us within 24 hours guaranteed that container’s picked up, brought back here and you will have a new container so your production does not get interrupted. We know how important it is when you guys are rolling through production, you got to keep going. We want to get that scrap out of your hands, bring it here, and you’re with a fresh dumpster and ready to go. And we have all different sizes. We will… We have sizes 15 foot, 20 foot, some 30. We try to keep as much in inventory as we can so we can suit the needs of you guys. We know everyone’s materials a little different so we try to accommodate whatever we can in whatever way is possible.
Dan: Absolutely. And some, like you mentioned, space is always at a premium. So you guys have, we’ve all run into this where there are certain customers where it’s a space issue. Sometimes you can drop a dumpster around the same spot, sometimes it has to be the exact spot. You want to talk about some things because it takes longer to do a double drop, correct?
Juan: Yeah. A double drop is when you have to put a dumpster back where the old one is. So you pull out the old dumpster and replace it with our new one. So you have to find a place to drop the empty dumpster. Obviously somewhere that’s not in the way of any customers or passing vehicles, you set that dumpster there, then you go get the full dumpster, replace it, and that basically is a double drop.
Dan: Absolutely. So a lot of times that’s very important to customers. Mike, Aileen, and I have been on customer visits where they want to change who they work with because the company will not make the effort to do that. So this is something we’re committed to, whatever works. We’ve had customers say to us, “Hey, we need to redesign where all of our dumpsters are in our lot.” We have one the other day.
Mike: Yes, we did.
Dan: Where we go over and you know what, you have an extra run of production or you have other things you need, or there’s a snowstorm or you’re repaving. Sometimes we have to pull our dumpsters out. You guys have a weekend repaving project. It’s just service right?
Mike: That’s it.
Dan: I mean, that’s what we do.
Mike: But guys, the main thing is that we’re here to accommodate you guys and whatever your needs may be. We understand that sometimes space is tight and getting in and out is hard, but we’ll make whatever accommodations we need to so you’re happy with our service.
Dan: Right? So we work in tight space. You guys have some really tight spots, I’m sure. Right?
Juan: Oh yeah for sure.
Dan: It tests your skill a little bit.
Dan: Yeah, test your skill. But these are the good guys doing it. So in addition to the roll-offs we talked about, we have some long flatbeds, right? So they’re what 48 feet.
Mike: 48 foot. Yeah.
Dan: So what do we do there? We do tie-downs, we have different materials and put it on and let the customer tie it down. Some bigger stuff, skids of material and different things like that. For customers that have smaller pickups and other options, we have a stake body we run. So Sam and Gil run that and Mike. Why don’t you guys talk about it, Sammy? Just some of the things you put on there.
Sam: Just about anything that-
Dan: Anything he can strap down is what goes on there.
Sam: It’s too small for the big dumpsters we put on and we get it on and strap it down. And sometimes it’s a chore getting it on and getting it down and it doesn’t come off.
Dan: My man.
Sammy: Hey, we find a way.
Dan: Absolutely. Absolutely. So you guys, a lot of times that will be skids of stainless, tubs of aluminum, barrels of copper, different things like that. That’s often what will be on that stake body, rolls of stuff.
Sammy: Sometimes the turnings are a little problem.
Dan: Oh, absolutely.
Sammy: We got to make sure they’re not going to blow off.
Sammy: But we find ways to skid them down and cover them up and hold them down.
Dan: And Gil is our newest driver. He’s just starting out now and he’s been doing a great job on that. Do you enjoy the stake body?
Gil: Yeah, I do.
Dan: Yeah. You enjoy that truck.
Dan: I love it. I love it. He’s been doing a great job with us. So again, it all comes back to you, without you guys we’re nothing. We could have all the trucks and all the drivers in the world, but if we don’t have customers, there’s nowhere to go and we’d be standing in a box looking at each other-
Shelbie: But the big question is… what size box are we in?
Dan: Oh, we are in-
Mike: Our 15.
Dan: We’re in our 15 footer. So you can see this, guys, these dumpsters you can eat off of these floors. We are as clean as… I mean, look at this crew. I mean, there’s a little bit of dirt, but we can eat off this floor.
Mike: They’re drivers, they’re in the truck.
Dan: Yeah, exactly. That’s fine. It’s fine. But yeah, this is a 15 footer, that’s a great visual on it. We offer from 20 feet down to generally 15, and then if you get smaller, it’s more of a stake body service. So again, we just want to introduce our crew and have you get to know who they are. And we’re proud of them, and we’re really lucky to have this crew.
Mike: And hopefully you’ll be seeing them at your location.
Dan: Absolutely. So thanks again. Appreciate it all.
Mike: Thank you, guys.